Privacy Policy
Last updated: October 16, 2026
TITEY UP SERVICES ("TITEY UP," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have. By using our website or requesting our services, you agree to the practices described here.
Information We Collect
We collect information you provide to us directly, including:
- Contact & request details — your name, email address, phone number, service address, the services you request, preferred dates, and any message or description you share when you submit a service request or contact form.
- Account information — if we set up an account for you, your name, email, phone, and a securely hashed password.
- Job, quote, estimate, and invoice information — details related to the work we perform for you, including line items, pricing, and payment status.
- Electronic signatures — if you accept a quote, estimate, or bid electronically, we record the signature you draw, the name you type, and the date and time, together with the IP address and browser information associated with the signing, as a record of your agreement.
We also automatically collect limited technical information, such as your IP address and browser type, and we use a strictly necessary session cookie to keep you signed in and to protect forms against fraud. We do not use advertising or third-party tracking cookies.
How We Use Your Information
- To respond to your requests and provide, schedule, and perform our repair and maintenance services.
- To prepare and deliver quotes, estimates, bids, and invoices, and to record your acceptance of them.
- To communicate with you about your requests, jobs, and account.
- To operate, secure, and improve our website and services.
- To comply with our legal obligations and enforce our agreements.
How We Share Information
We do not sell your personal information. We share it only as needed to run our business — for example, with the technicians and staff assigned to your job, or with service providers who help us operate our website and business under confidentiality obligations. We may also disclose information when required by law or to protect our rights, property, or safety.
Data Security
We take reasonable measures to protect your information, including encrypted connections, hashed passwords, and access controls limiting who can view your data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Data Retention
We keep your information for as long as needed to provide our services, maintain business and financial records (such as signed agreements and invoices), and comply with our legal obligations, after which we delete or de-identify it.
Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us. Please note that we may need to retain certain records, such as signed agreements and invoices, to meet legal and accounting requirements.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.